FAQ

1. Does it support multiple languages?

Answer: This depends on your printer settings. If your RAW printer supports the language (e.g., ZPL with specific font sets), it will print correctly — you may need to install the proper fonts.
For PDF printing, all languages are fully supported.

2. Is multiple printing supported?

Answer: Yes. You can connect any number of devices and send multiple print jobs. There are no limitations on the number of devices or jobs.

3. How fast can I print?

Answer: Printing speed depends on your network and file size.

Local Network: Extremely fast and real-time.
Remote/Internet: Speed will depend on your internet connection.

There are no intermediaries — PrintDirect communicates directly with your Odoo server.

4. Cannot add printers?

Answer: If you're using an On-Premise Odoo server, make sure your --gevent-port is properly set up. A misconfigured port may prevent printer detection.

Solutions:

Enable WebSockets: Start Odoo with the --proxy-mode flag or add proxy_mode = True in your config file.
Avoid port conflicts by setting a manual port: --gevent-port=9000
Read the Odoo deployment guide: Odoo On-Premise Deployment Documentation
For Windows Users: Ensure the app has unrestricted access to network and ports (check Windows Firewall and permissions).

5. How do I delete cache and stored data?

Answer: Your app settings are stored locally. If you face issues with login or printer fetching:

Close the PrintDirect Application.
Go to the specified folder on your computer and delete it to remove all stored configuration and cache data.:

Windows: C:/Users/< your_username >/AppData/Local/Print Direct For Odoo
Linux: /home/< your_username >/.local/share/print-direct-for-odoo

Restart the application.

6. Geting Ghostscript Error when trying to run the application.

Answer: If you encounter an error related to Ghostscript while using the PrintDirect application on Windows devices.
Follow these steps: